Frequently Asked Questions
Irshad Global Infrastructure Hub
1. How does the Irshad Global API aggregate multiple service providers?
Our platform functions as a high-velocity API-based digital service platform. We have engineered direct “Handshake” protocols with all major Pakistani mobile networks (Jazz, Telenor, Zong, Ufone) and utility boards (LESCO, K-Electric, SNGPL, etc.). By integrating our single API, your system gains instant access to the entire national utility grid without needing individual contracts with every provider.
2. What is the average "Latency" and "Success Rate" of a transaction?
We operate on a Zero-Latency Architecture. Within the Pakistan territory, our average API response time is under 120ms. We maintain a consistent 99.85% success rate. In the rare event of a “Provider-End” failure (e.g., a network jitter at the telco), our system utilizes Auto-Retry Logic to ensure the transaction is completed or instantly flagged for reconciliation.
3. How do you ensure the security of my Corporate Wallet and API Keys?
Security is our mechanical foundation. We utilize AES-256 Payload Encryption for all data in transit. Furthermore, our platform supports IP Whitelisting, meaning your API key will only function from your authorized server IP. We also implement Rate Limiting to protect your balance against “Brute-Force” or “Replay” attacks, ensuring your funds are shielded by institutional-grade security.
4. What is the process for Transactional Reconciliation and Refunds?
Our system features Automated Real-Time Reconciliation. If a transaction is charged but fails to receive a “Success” signal from the utility provider, the amount is automatically triggered for reversal. Refunds are typically credited back to your Irshad Global Wallet within 60 minutes. You can monitor every transaction lifecycle through our detailed Webhook notifications and daily ledger reports.
5. Can I test the system before moving to Production (Live) mode?
Absolutely. We provide a dedicated Sandbox (Test) Environment for all new developers and retail partners. Upon registration, you will receive “Sandbox Keys” and a Postman Collection. This allows you to simulate mobile top-ups and bill payments to verify your integration logic. Once your “User Acceptance Testing” (UAT) is successful, we perform a manual KYC check to upgrade you to Production API Access.